Most of our customers choose PerfectHome because we enable them to purchase larger household goods when they need them and pay for them over time, through a payment plan that suits their individual circumstances. Customer feedback means a lot, and research shows that 96% of our customers are satisfied with their purchase and 86% of our customers would recommend PerfectHome to their friends and family.

You choose the payment terms that suit you best. You can pay weekly, every two weeks, or monthly. You can pay in store, by card over the phone, or by direct debit. For more information, contact your local store.

You are signing up to a hire purchase agreement. It allows you to receive the item almost immediately with no deposit and free delivery (after going through our processes and completing the paperwork with you in-store), while paying for it in affordabale weekly, fortnightly or monthly amounts over the agreement term.

As part of the agreement, if you do not have home contents cover, and depending if it covers hire purchase products, you may be required to take out theft and accident cover for the item and may choose to select our optional CoverPlus service agreement.

A hire purchase agreement is a form of credit agreement. Hire purchase means that the goods remain the property of PerfectHome until the last payment has been made. You cannot sell the goods for the duration of the agreement. It also means that we can ask you to return the goods if you don't make regular payments.

Hire purchase agreements are regulated by the Consumer Credit Act 1974.

For more information on your rights and obligations please have a look at the guidance provided on the DirectGov website.

Starting a new agreement with PerfectHome is quick and easy, and approval usually happens the same day you visit your local store. On your first visit, be sure to bring information that we can verify about your identity, address, source of income, and personal references. We'll then arrange delivery and you'll be enjoying your new items in no time at all.

We need one of the following: tenancy agreement, rent card or mortgage agreement, together with a recent utility bill.

One of the following is all we need: driving licence, passport, government ID card or birth certificate.

One of the following is all we need: wage slip, bank statement, post office statement or benefit statement.

You can pay in person by visiting your local store or by pre-authorised debit card payment, card payment over the phone, or by direct debit.

No, you can make weekly, fortnightly or monthly payments via other options, such as pre-authorised debit card payment, card payment over the phone, or by using direct debit. However, our stores are usually located at the heart of your local community, making it convenient for you to call in.

As part of our in-store process, we go through your individual circumstances with you in detail, taking into account your income and other factors to calculate a weekly/fortnightly/monthly payment plan . allowing you to see if it suits your budget. If your circumstances change, we can adjust your payment plan to reflect this change. Please approach your local store manager who will be happy to discuss your plan with you.

If you are unable to make a specific payment, please call your store manager immediately to let them know, this may avoid you incurring a late payment fee.

If you feel you will be permanently unable to make your payment, your store manager will be able to work out a new plan with you. If you have signed up to CoverPlus, you can end the agreement at any time by returning the item without any financial penalty.

Should your circumstances change at any time, please remember to notify your store immediately to ensure you don.t incur late payment fees and to enable your account manager to review your agreement.

Not yet. We are working on a system to enable this to happen.

This is not a problem. You can pay off your agreement at any time you choose.

When you sign your agreement you have the option to take out our great value CoverPlus. For a small amount extra you then benefit from complete peace of mind of having no big repair bills for the length of your PerfectHome agreement.

CoverPlus is our service and maintenance cover and, yes, it is optional. The benefits of CoverPlus are huge, please read the CoverPlus section for further details.

CoverPlus provides you with extended service cover for any repair or maintenance activity that may fall outside the manufacturer's warranty. Without it, you may be charged for repairs.

CoverPlus also provides you with the peace of mind that you can return the product at any time (as long as your account is up to date) with nothing more to pay and with the added benefit that you can restart another agreement where you left off and not lose the money that you've already paid.

If your product has a fault or breaks down, one of three things may happen:

1. If the fault falls within the manufacturer's warranty, your local store will replace/repair the item free of charge.
2. If the fault falls outside the manufacturer's warranty, but you have signed up to our service and maintenance cover, CoverPlus, your local store will replace/repair the item free of charge (including labour, parts and collection/return) - unless the damage was caused purposefully or through non-standard use of the item. Should the repair require the removal of the item from your home, for the majority of our products, we will provide you with a temporary replacement for the duration of the repair.
3. If the fault falls outside the manufacturer's warranty and you have not signed up to CoverPlus, you will be charged for repairs. Repair costs can be added to your payment plan and spread over time.

Because items bought as part of a hire purchase agreement remain our property until the last payment is made, we need you to ensure they are covered by adequate insurance.

However, you may not need our insurance if you already have home contents insurance. If this is the case, please check that your policy covers hire purchase items and that it extends to the full value of the product you wish to buy from us. If it does, please bring your insurance documents in to the store with you.

If you do not have home contents insurance* or your policy doesn.t cover your item, we ask that you either insure the item through our Theft & Accident cover or take out cover with an alternative provider. This ensures that you are never left with an agreement to pay off when you no longer have the product - for example, if an item is stolen from your home. (*The Association of British Insurers estimates that 25% of us do not have home contents insurance. Source: ABI 2009.)

We already cover many parts of the UK and have new stores opening all the time. To see if we have a store near you please check our store finder at the top of this page.

We opened our first store in Liverpool in 2006 and now have stores all across the country. Click on our store list above to see where your nearest PerfectHome is.

You do not need to be employed to become a customer. Our service is tailored to your individual needs. You will meet your personal Account Manager to talk about what you can afford to buy. At PerfectHome we understand that everyone is different but equally deserving.

Yes, you can download it by clicking the button at the bottom of every page.

We sell a range of products for almost every room in your home. and many of them can be viewed through this website.

We sell a lot of top quality products from well know brands such as Panasonic, LG, Laurus, Qantec, Hotpoint, Indesit, Cannon by Hotpoint, Dell, Sony, Microsoft to name a few. We also have an exclusive collection of furniture and beds.

Our prices are comparable to other high street retailers and are backed up by our prices promise; that we will match the cash price and the weekly price of any other retailer within a 5 mile radius of our store.

You can complete an order online but will need to go in to your local store to allow us to run you through how the agreement works, to complete the paperwork, and to arrange your delivery date.

We aim to deliver within 5 days of completing your order in store. A few items are special order only and may take a little longer.

Nothing, all deliveries are completely free of charge. We employ our own drivers who are also trained to install and demonstrate your products where necessary.

We are pleased to offer our customers the chance to recycle their old electrical items. For example if a customer bought a new EEE (Electric and Electronic Equipment) from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. To remind you that old electrical equipment can be recycled it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed-out wheeled bin symbol) in your bin.

No, as with any hire purchase agreement, the products will only become completely yours when you make your last payment.

Your local store staff are best placed to answer your questions and will help with any issues that may arise, so please contact your local store in the first instance. Our store managers are always happy to meet with you or call you if they are unavailable at the time of your visit.

If you find yourself unable to resolve a question or issue with your local store, or if you have a general enquiry not covered on this website, please e-mail cs@perfecthome.co.uk or contact us through one of the options listed in the "Contact us" section of this website.