Contact Us

For our frequently asked questions, click here or please complete the form below. Full details of our Privacy Notice and how we use your data can be found here.

Need to make a payment?

Need to speak to someone about your payment?

Call our automated payment line on
0800 368 5384
and selecting option 1

Click here and using our Quick Pay service

Call us on
0800 368 5384
and select option 2 to speak to a Customer Account Manager.

Regular Opening Hours:
Mon to Fri 8am - 8pm
Sat 8am - 1:30pm

Bank Holiday Opening Hours:
Good Friday 2nd April 8am - 6pm
Easter Monday 5th April 10am - 4pm

Have a non payment related question?

Call our UK based Customer Experience Centre on
0800 640 9100

Regular Opening Hours:
Mon to Fri 9am - 6pm
Sat 9:30am - 3pm

Bank Holiday Opening Hours:
Good Friday 2nd April 9am - 6pm
Easter Monday 5th April 10am - 4pm

Regular Opening Hours:
Mon to Fri 9am - 8pm
Sat 9:30am - 3pm

Bank Holiday Opening Hours:
Good Friday 2nd April 9am - 6pm
Easter Monday 5th April 10am - 4pm

Get in Touch

By Post: Customer Care Department
PerfectHome
Eagle Court 2
Hatchford Brook
Hatchford Way
Sheldon
Birmingham
B26 3RZ
0800 640 9100
Email: contact@perfecthome.co.uk

Complaint resolution process

We hope that you are pleased with any purchases you have made or any services you have used with PerfectHome but if there is something you are not happy with, we would like to know so that we can try to put it right.

Find out more