Help and FAQs

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Delivery

I am waiting for delivery; will I still get my product?

Yes. If you have made an application and been accepted, you will receive the item you have ordered. We will however contact you if the product is not in stock.

I’ve received part of my delivery but I’m waiting for the last items, will I receive it?

If you have only received part of your delivery, please ensure this has been logged with our Customer Experience Centre and a member of our team will investigate.  We will ensure that you receive the items you have ordered. We will however contact you if there are any reasons why this might not happen and discuss your options with you.

Will all my ordered items be delivered at the same time?

Where possible we will try and deliver items together however as we use a number of delivery partners we cannot guarantee this.

There may slight delays with some deliveries at the moment as our delivery partners are experiencing high volumes but we’re working hard to get your orders with you as soon as possible. 

 

I have recently received an item that has been damaged on delivery, will you still provide a replacement?

Please ensure any incidents of items delivered damaged have been logged with our Customer Experience Centre. A member of our team will investigate and contact you to discuss your options.

How do I report any issues with my delivery or installation?

We would always recommend checking your item thoroughly before signing for delivery. If you do discover a fault or issue with your item once you have accepted delivery simply call our UK based Customer Experience Centre on 0800 640 9100 as soon as possible so that we can discuss the issue and investigate with the delivery partner.

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